FAQ

Mortgage & Finance Broker FAQs (Australia)

What does a mortgage broker do?

A mortgage broker acts as your guide through the home loan process. Instead of going directly to one bank, a broker compares multiple lenders to find a loan that suits your situation. They handle the paperwork, explain your options in plain English, and help you from application through to settlement.


Do I pay for your service?

In most cases, no. Mortgage brokers in Australia are typically paid a commission by the lender once your loan settles. This means you usually don’t pay a direct fee for standard home loan services. If any fees apply for complex situations, they’ll be clearly explained upfront.


How much can I borrow?

Your borrowing capacity depends on your income, expenses, debts, credit history, and deposit. As a rough guide, lenders assess:

  • Your income and employment stability
  • Existing loans and credit cards
  • Living expenses
  • Interest rate buffers

A broker can give you a more accurate estimate tailored to your situation.


How much deposit do I need?

Generally:

  • 20% deposit avoids Lenders Mortgage Insurance (LMI)
  • 5–10% deposit is possible, but LMI may apply

Some government schemes may allow eligible buyers to purchase with a smaller deposit.


What is Lenders Mortgage Insurance (LMI)?

LMI is a one-off insurance fee that protects the lender (not you) if your deposit is less than 20%. It allows you to buy sooner with a smaller deposit but adds to your overall loan cost.


Can I get a home loan with bad credit?

Yes, it may still be possible. Some lenders specialise in helping clients with:

  • Defaults or missed payments
  • Low credit scores
  • Past financial hardship

Options may be more limited, but a broker can help find suitable lenders and improve your chances.


How long does the loan approval process take?

Timeframes vary, but generally:

  • Pre-approval: 1–3 days
  • Formal approval: 3–10 days
  • Settlement: 4–6 weeks

Delays can occur depending on lender processing times and how quickly documents are provided.


What is pre-approval?

Pre-approval (or conditional approval) is an indication from a lender of how much you can borrow before you buy a property. It helps you:

  • Shop with confidence
  • Know your budget
  • Strengthen your position when making an offer

Should I choose a fixed or variable rate?

It depends on your goals:

  • Fixed rate: certainty with repayments, protection from rate rises
  • Variable rate: flexibility, potential savings if rates drop

Many borrowers choose a split loan (part fixed, part variable) to balance both.


Can you help with refinancing?

Yes. Refinancing can help you:

  • Lower your interest rate
  • Reduce repayments
  • Access equity for renovations or investments
  • Consolidate debts

A broker compares lenders to ensure switching makes financial sense.


What documents do I need to apply?

Typically, you’ll need:

  • ID (driver’s licence, passport)
  • Payslips or tax returns
  • Bank statements
  • Details of assets and liabilities

Your broker will provide a clear checklist based on your situation.


Can I buy an investment property?

Yes. Brokers help structure loans for investment properties, including:

  • Interest-only options
  • Tax-effective loan structures
  • Maximising borrowing capacity

They can also guide you on using equity from your current home.


What is equity and how can I use it?

Equity is the difference between your property’s value and what you owe on your loan. You can use it to:

  • Buy another property
  • Renovate
  • Invest

A broker can assess how much usable equity you have.


Are you independent from banks?

Yes. A broker works for you, not the bank. They have access to a panel of lenders and aim to find a loan that suits your needs—not just one institution’s products.


Is my information secure?

Absolutely. Brokers follow strict Australian privacy laws and industry regulations to ensure your personal and financial information is handled securely.


Why should I use a mortgage broker instead of going directly to a bank?

A broker:

  • Compares multiple lenders for you
  • Saves you time and paperwork
  • Provides tailored advice
  • Helps negotiate better terms

Instead of doing all the legwork yourself, you have an expert guiding you through the process.


How do I get started?

Getting started is simple:

  1. Book a quick consultation
  2. Discuss your goals and financial situation
  3. Review loan options
  4. Apply with confidence

If you’d like personalised advice or want to explore your options, reach out for a no-obligation chat.

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